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Shipping Policy

Every Paradise Pad order is packed with care and a little sunshine. We're just as excited to ship your order as you are to open it. But like any great lake day, a little patience goes a long way.

All in-stock items ship out within 1-3 business days (Typically same day or next day relative to the time ordered).

We do our best to get products delivered to you by the weekend, especially during summertime.

 

All orders ship from our warehouse in Des Moines, Iowa - Centrally located for speedy delivery.

If you have a special event or urgent need, please let us know in your order notes. If you've already placed your order and/or have any questions before ordering, please contact us:

Email: info@paradisepad.com

Call/Text: (515) 681-1504 

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Shipping Methods

Smaller items will ship USPS, inflatable products ship Fedex or UPS, and foam water pads ship LTL or SpeeDee.

You'll receive tracking info as soon as it ships so you can follow the journey. For whatever reason you do not receive tracking information or have difficulties receiving packages from certain shipping carriers, reach out to us.

Once your order ships, it's in the hands of third party carriers, which means we can't guarantee exact delivery dates

(as much as we wish we could personally paddle it to your dock - seriously for our first handful of years customers picked up water pads right from our dock).

Returns

If you unbox your Paradise Pad and something doesn't look or function quite right, don't stress. Simply contact us with photos and details within 30 days of delivery, and we'll make things right. We'll even provide a pre-paid return label if the issue is confirmed to be a manufacturer defect or mistake. 

Keep Your Box

We know, boxes aren't fun. But please hang onto it temporarily, just in case you need to return or exchange your item. It makes the process smoother (and keeps shipping costs down for everyone). 

Change of Heart?

If your item is unused and in its original packaging, we do accept returns within 30 days of delivery. Just note that the return shipping is the responsibility of the customer unless the return is due to a product defect or shipping error on our end. This return fee will be deducted from the order refund (The shipping cost back to us).

Our Promise

We're real people who love the lake just as much as you do - and we'll always do what's fair to keep you happy, floating, and satisfied.

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